Client Booking policy / Cancellation Fees
$50 Deposit on all new client bookings.
Last minute cancellations / No shows heavily impact a business and is not something we can continue to absorb. Deposits will be safely kept on your client file for all ongoing treatments OR may be redeemed on the day of your appointment. In which case when you re-book a $50 deposit will be required again. In the case of a last minute cancellation or no show, this deposit is forfeited.
Existing clients Cancellation Fee
Current clients will be charged $50, but for repeat late cancellations (inside 48hrs prior), you may be asked to pay deposits in the future as above.
This is to purely to cover the time lost.
Under current Government requirement we are classified as ‘Restricted Retail’
ALL staff / team members can only work if Double Vaccinated.
All clients entering into our premises to attend appointments or purchase gifts/retail must be double vaccinated, show staff as they check-in with our QR Code.
Masks remain in Indoor settings and are to be worn by team members and clients must arrive and leave wearing a mask – masks are allowed to be removed to provide skin treatments.
We continue to take 15mins btw each and every client to clean and sanitise the treatment rooms.
Hand Sanitiser is available for use thru out the clinic and we encourage you to apply when you arrive and as required thru out your stay.
Thankyou Kindly for your understanding and co-operation.